Delivery time is usually 7 to 12 business days.

No, we offer free shipping on all orders.

Yes, you can track your order using the tracking link you receive in the shipping confirmation email as soon as your order has been dispatched.

If you have not received this email, please check your spam folder or contact our customer service.

You can contact our customer service via the contact page in the menu or email us at support@velorparis.fr.

We accept the following payment methods:

• Credit Cards
• Apple Pay
• Google Pay
• Shop Pay

Changes are only possible as long as the order has not yet been shipped.

Yes, we also deliver internationally. Delivery times may vary depending on the destination country.

We attach great importance to the quality and responsible selection of our products. Our models are carefully chosen for their comfort, durability, and timeless style.

Please contact us immediately and send us photos of the damaged item so we can quickly find a solution.

Orders are processed automatically. Therefore, a cancellation is only possible as long as the order has not yet been shipped. Please contact us immediately in this case.

Generally, you will receive a response from our customer service within 24 business hours.

If an item is out of stock, this will be indicated on the product page. In rare cases, an item may no longer be available after the order has been confirmed. In this case, we will promptly offer you a suitable solution (e.g., a replacement or a refund).

In addition to the legal right of withdrawal, we offer a voluntary 30-day return policy from the date of receipt of the order. Direct return costs are borne by the customer.

To register a return, please use our contact form.

Please indicate:

• Order number
• Reason for return
• Photo of the product, if the item is damaged

After your return has been registered, we will send you the necessary instructions and the return address.

Yes, an exchange for a different size or color is possible, subject to availability. Reduced shipping fees may apply for the new shipment.

We process returns within 1 to 5 business days of receiving the merchandise. The refund is then issued via the original payment method.

Yes. Items that cannot be returned for hygiene reasons are excluded from the right of return if the seal has been removed, for example, underwear, tights, or similar products.

Custom-made or personalized items are also excluded from the right of return.

You can find more information in our return policy.