Terms and conditions

ARTICLE 1 – DEFINITIONS

In these General Terms and Conditions, the following definitions apply:

  • Withdrawal period: the period during which the consumer can exercise their legal right of withdrawal.
  • Consumer: a natural person who is not acting in the course of their commercial or independent professional activity and who concludes a distance contract with the entrepreneur.
  • Contract for continuous performance: a distance contract relating to a series of products or services, the obligations of which are spread over a defined period.
  • Right of withdrawal: the consumer's legal right to withdraw from the contract within 14 days, without having to state a reason.
  • Entrepreneur: the natural or legal person who offers products or services remotely to consumers.
  • Distance contract: a contract concluded between the entrepreneur and the consumer exclusively through means of distance communication.
  • CESOP: the European Union's central electronic system of payment information, intended for the monitoring of payment service providers.

ARTICLE 2 – COMPANY INFORMATION

Company name: HB Brands
Company address: Elzenlaan 8; 3741 CD Baarn; Netherlands
Chamber of Commerce (KvK, Netherlands): 42080548
VAT number: NL869616717B01
Customer service email: support@velorparis.fr

ARTICLE 3 – SCOPE OF APPLICATION

These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer. Before the conclusion of the contract, these conditions are made available to the consumer in an appropriate manner.

ARTICLE 4 – THE OFFER

All offers are non-binding. The entrepreneur reserves the right to modify or withdraw their offers.

The offer contains a complete and clear description of the products offered, as well as the total cost, including shipping costs and any additional fees.

ARTICLE 5 – THE CONTRACT

The contract is concluded as soon as the consumer accepts the offer and fulfills the stipulated conditions. The entrepreneur immediately confirms receipt of the order by email.

ARTICLE 6 – RIGHT OF WITHDRAWAL

  • The consumer has the legal right to withdraw from the contract within 14 days after receipt of the goods, without having to state a reason.
  • In addition, the entrepreneur grants a voluntary right of return of 30 days from the receipt of the goods.
  • The direct costs of return are borne by the consumer.

ARTICLE 7 – CONSEQUENCES OF WITHDRAWAL

  • In the event of a valid withdrawal, the entrepreneur will refund all payments received no later than 14 days after receipt of the withdrawal declaration.
  • The entrepreneur may refuse reimbursement until the goods have been returned or until the consumer has provided proof of shipment.
  • The goods must be returned without delay, and no later than 14 days after the declaration of withdrawal.

ARTICLE 8 – CUSTOMS AND VAT

8.1. The customer is responsible for complying with all legal obligations related to the import of goods into the country of delivery, including the payment of any customs duties, import taxes, or administrative fees.
8.2. The entrepreneur does not act as a registered official importer.
8.3. The customer is responsible for ensuring compliance with local import regulations.
8.4. Additional costs related to customs clearance are borne by the customer.
8.5. The entrepreneur provides the necessary shipping documents but does not guarantee import authorization in the relevant destination country.

ARTICLE 9 – CESOP COMPLIANCE

From 2024, payment service providers will collect transaction data in accordance with European Union regulations in the CESOP system. The entrepreneur complies with the corresponding legal reporting obligations.

ARTICLE 10 – CONFORMITY AND WARRANTY

  • The entrepreneur guarantees that the products comply with the applicable legal provisions.
  • Apparent defects must be reported in writing within a reasonable time after their discovery.
  • Returns made under warranty claims must be in their original condition.

ARTICLE 11 – DELIVERY

  • The delivery time is generally 7 to 12 working days. The indicated delivery times are non-binding estimates.
  • Unless a different delivery time is agreed, delivery will take place no later than 30 days after the conclusion of the contract.
  • In case of unforeseeable delay, the consumer will be informed without delay.
  • Shipment is carried out under conditions whereby the customer is considered the recipient of the goods.
  • Delays related to customs clearance are beyond our control and do not entitle the customer to any compensation.

ARTICLE 12 – COMPLAINT PROCEDURE

  • Complaints must be submitted in writing within a reasonable time after the defect is discovered.
  • The entrepreneur will respond within 14 days. If a longer processing time is required, the consumer will be informed.

ARTICLE 13 – APPLICABLE LAW AND JURISDICTION

Dutch law applies, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.

For consumers, this choice of law only applies insofar as it does not deprive the consumer of the protection afforded by the mandatory provisions of the law of the country in which they have their habitual residence.

Disputes will, to the extent permitted by law, be submitted to the competent court in the Netherlands.